As the number of Covid-19 infections
continues to rise in the UK, we want to let all our customers know what we are
doing to ensure the continuation of our supply chains and how we are protecting
Business as Usual
Our continuation plans ensure that we can
continue to take orders and deliver products to customers regardless of the
extent of the outbreak. This will ensure your business can get hold of the
skincare products you need from us throughout this unprecedented situation.
Systems are in place that allow most of our
employees to work remotely if required and still have access to their normal
phones, email and other systems which enable them to process orders and help
our customers. Cosmiko already has rigorous hygiene and PPE procedure and within
our offices, laboratory, production and warehouse areas we have put in place
numerous additional social distancing measures to protect employees whilst
still ensuring we can meet customer needs.
Will order times be affected?
Currently very few products are affected,
where they are this is due to shortages of raw materials or low cost plastic
bottles due to high demand world-wide for hand sanitizers and cleaning
For shipping we use the Palletways Network
or ParcelForce, both of which are operating normally, and we are delivering
into Europe. Even in countries currently
in lock down such as France, Italy, Germany and Spain, Palletways are still
delivering as normal, with some minor delays of 24 hours for additional border
In the event of a major outbreak in the UK
or forced closures due to government policy/tactics delivery times may be
For the past two weeks, all customers
meetings have been conducted remotely via screensharing links. If you would
like to meet with a member of our team to discuss your project, we will be
happy to facilitate this with you using our video conferencing and
screensharing software. You can do this either by phone or on a PC.
Use this form to find things you need
As the number of Covid-19 infections continues to rise in the UK, we want to let all our customers know what we are doing to ensure the continuation of our supply chains and how we are protecting our team.